Customer Service & FAQ

Experience seamless service and support with Baltimore Water Taxi. Our Customer Service Support Center is dedicated to helping you make the most of your experience—whether you’re planning a scenic harbor cruise, booking a private charter, or commuting with Harbor Connector.

Subscribe to stay informed about the latest trends in maritime travel and learn how we ensure safety, reliability, and unforgettable journeys across Baltimore's historic waterways.

How do I contact Baltimore Water Taxi for support?

You can reach our customer service team through our simple online contact form, by phone, or via email. We’re here to help with booking, ticketing, safety, and any questions about your experience on the water.

What are your main service routes and vessel amenities?

Our primary routes include the Downtown Loop, Local Line, and Fort Line, with stops at iconic locations such as Fell’s Point, Inner Harbor, and Fort McHenry. All vessels meet rigorous safety standards and offer comfortable seating, onboard entertainment, and accessible amenities.

Can I book a private charter or group event?

Absolutely! We offer customizable private charters for events of all sizes. Visit our website to learn more about charter options, available vessels, and how our team can help create a memorable maritime event.

Is the Harbor Connector really free, and how does it work?

Yes, the Harbor Connector is a free public transit option connecting Baltimore’s waterfront communities. It operates on a frequent schedule, making it easy and affordable to travel across the harbor.

What safety and accessibility measures are in place?

Safety is our top priority. All Harbor Boating, Inc. vessels comply with maritime regulations, are regularly inspected, and are staffed by trained professionals. We offer accessible boarding and amenities for all guests.